Refund Policy & 30-Day Money-Back Guarantee

Last updated: October 15, 2026

1. 30-day money-back guarantee (subscription plans)

We want Tidyo to work for you. If you don't see visible results, you can request a full refund of your first payment for a subscription plan, provided that:

you contact us within 30 days of that first purchase; and
you followed your plan: you completed your daily tasks in the Tidyo web app on at least 14 of the first 30 days (we can check this in your account), or you send us screenshots of your completed daily checklists showing the same.

Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.

2. Renewals

Renewal charges are not refundable once a new billing period has started, except where required by law, or where you contact us within 48 hours of an automatic renewal you forgot to cancel and have not used the Service since that renewal. Cancelling stops future renewals; you keep access until the end of the paid period.

3. One-time add-ons (digital products)

Add-ons such as digital planners and guides are delivered immediately after purchase. You may request a refund of an add-on within 14 days of purchase, as long as you have not downloaded or opened it. Once an add-on has been downloaded or opened, it is non-refundable, except where the law says otherwise.

4. EU / UK customers — right of withdrawal

You have a 14-day right of withdrawal for online purchases. For digital content and services that start immediately, you agree at checkout that the service begins right away, and you acknowledge that you lose the right of withdrawal once the digital content has been fully delivered or the service fully performed. Where the right still applies, we refund you as the law requires.

5. How to request a refund

Email support@avenzify.space from the address used at purchase, with:

your order or receipt reference;
the reason for the request;
for the money-back guarantee, the proof described in section 1.

We reply within 2 business days.

6. Chargebacks

Please contact us before disputing a charge with your bank — we can usually resolve it faster.

7. Contact

Lucas Antonio Lima de Souza (Tidyo) — Hipólito da Costa, 189 (Casa), Caruaru – PE, 55034-360, Brazil — support@avenzify.space